FAQs

What is an EAP or Employee Assistance Programme?

An Employee Assistance Programme is a service that provides support to an organisation by identifying and resolving employee's concerns that impact the effectiveness of an organisation. Such concerns might originate from work or from the home.

What are the benefits to an organisation in having an EAP?

Following the guidelines set out by the Employee Assistance Professionals Association (EAPA). An EAP helps individuals, managers and organisations to:

Cope with work-related and personal problems and challenges that impact on performance at workImprove productivity and workplace efficiencyDecrease work-related accidentsLessen absenteeism and staff turnoverPromote workplace co-operationManage the risk of unexpected eventsPosition the organisation as a caring employerRecruit and retain staffReduce grievancesAssist in addiction problemsImprove staff morale and motivationProvide a management tool for performance analysis and improvementDemonstrate a caring attitude to employeesAssist line managers in identifying and resolving staff problems

Where are our doctors and counsellors located?

We have a nationwide network of doctors and counsellors which means that we are able to place individuals with experienced professionals within a convenient travelling distance from their work or home.

How is the service monitored or measured?

Talk to Us monitors its service independently by a panel of experts who carry out random sampling of consultations. This ensures the our stringent standards of performance and best practice are being met.

How do I find out more?

Further information can be requested via the contact us page.