Our smooth and integrative service means the line managers can be assured that their staff have the best possible care.
Employee directed to report absence to contact centre (24/7 access)Telephone questionnaire completed Signposting to relevant support servicesWork related sickness identified and reported to Health and SafetyE-mail (and other forms of communication) to line manager immediately post call with details of absence and required documents (eg. return to work form, self certification form etc). All further stages of absence policy and process supported with prompts for action and required documents such as GP notes to Line Manager/Human ResourcesTriggers monitored with automated reports of breaches to Line Manager/Human Resources together with documents/pre-populated letters to progress next stage of absence review processReferrals to Occupational Health at pre-defined stage of absence